Terms and Conditions

Customer Policy

1. Customer Satisfaction: Our priority is your satisfaction. If you have any concerns or questions regarding your purchase, please don't hesitate to contact us. We are here to assist you throughout your shopping journey.

2. Order Processing: Orders are processed promptly upon payment confirmation. You will receive an email confirmation with your order details. Please ensure all information provided is accurate to avoid delays.

3. Returns and Exchanges: We want you to be delighted with your purchase. If for any reason you are not satisfied, please contact us within [7] days of receiving your order to arrange a return or exchange. Please note that items must be in their original condition and packaging for eligible returns.

4. Refunds: Refunds will be processed promptly upon receiving returned items. Please allow [3-5] business days for the refund to reflect in your account. Refunds will be issued to the original payment method.

5. Crypto Payments: When making payments using cryptocurrency, please ensure that payments are sent with the correct network and address. We are not responsible for payments sent to the wrong network or address. Refunds cannot be issued for payments made to incorrect networks. Please double-check all payment details before confirming your transaction.

6. Privacy: Your privacy is important to us. We handle your personal information with utmost confidentiality and in compliance with applicable data protection laws. For more details, please refer to our Privacy Policy.

7. Security: We prioritize the security of your transactions. Our website is equipped with industry-standard security measures to safeguard your personal and financial information.

8. Contact Us: Should you have any questions, concerns, or feedback, please don't hesitate to reach out to our customer service team at vita-autentica@hotmail.com. We are here to assist you and ensure a seamless shopping experience.

By shopping with us, you agree to abide by the terms outlined in this Customer Policy. [2024]

Privacy Policy

This Privacy Policy describes how [Vita-Autentica] collects, uses, and discloses your personal information when you visit or make a purchase from our website.

1. Personal Information We Collect:

When you place an order, subscribe to our newsletter, or contact us, we may collect personal information such as your name, email address, shipping address, and payment details.
We may automatically collect certain information about your device, including your IP address, browser type, and operating system.

2. Sharing Your Personal Information:

We may share your personal information with third-party service providers who assist us in providing services such as payment processing, order fulfillment, and marketing.

3. Your Rights:

You have the right to access, correct, or delete your personal information. You may also object to the processing of your personal information or request that we restrict certain processing activities.

4. Data Retention:

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Security:

We take reasonable measures to protect the security of your personal information and to prevent unauthorized access, disclosure, alteration, or destruction.

6. Children's Privacy:

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

7. Changes to This Privacy Policy:

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Shipping Policy

Shipping: Shipping costs are the responsibility of the customer and will be added to your order total during checkout. We strive to ship your orders swiftly. Standard shipping times vary based on your location. Expedited shipping options may be available for select items. Tracking information will be provided once your order is dispatched.